Management Statement Regarding Lumiere Cheltenham

We recently published a piece of content that included inaccurate information regarding an independent restaurant Lumière in Cheltenham.

The article incorrectly suggested that the restaurant had closed. This was not the case, and the business remains open and operating.

Unfortunately, the inaccuracy in the blog occurred when an AI tool used within our business automatically generated a draft and published it directly to our website before it had time to go through our usual review process. That oversight is entirely on us.

As soon as we became aware of the mistake, we removed the blog and issued a public apology the same day across our social media channels.

Since then, we have been in direct communication with Lumière to help rectify the situation, and we are reviewing our internal processes to ensure this does not happen again.

As a family-run, independent restaurant ourselves, we are keen to support fellow independents and regularly recommend Lumière to both tourists and local diners who visit The Nook on Five

We apologise for the error and for any unintended impact this may have had.

The content has been removed, and we are reviewing our editorial processes and our selection of AI tools to strengthen verification and approval procedures. Steps are being taken to reduce the likelihood of similar issues arising in the future.