Allergen Policy

The Nook On Five  is committed to reducing the risk to patrons with regards to the provision of food and the consumption of allergens in food which could lead to an allergic reaction.

This policy will be placed on our website and will be annually reviewed.


The Nook On Five is not able to guarantee a completely allergen free environment, rather to minimise the risk of exposure, encourage self-responsibility, and plan for effective response to possible emergencies.

Objectives of this policy

To promote awareness of the nature of food allergens and bring these to the attention of patrons.

To provide clear guidance to all catering staff on their responsibilities for the provision of food to patrons with a ed food allergy.

To ensure that appropriate education/training is available and implemented for any catering staff involved in providing food to customers with food allergies.

To ensure appropriate information and support is available for staff.

Allergy Labelling Legislation

In accordance with Retained EU Regulation (EU) No. 1169/2011 , we are required to provide allergy information on food sold unpackaged. There are also changes to existing legislation on labelling allergenic ingredients in prepacked foods. More information about this can be found on the Food Standards Agency’s website.

The new legislation only covers information about major allergens intentionally used as ingredients. They do not cover allergens present following accidental contact.

Background: What is a food allergy?

Food allergies involve the body’s immune system. The body reacts to certain allergens in food by producing antibodies, which can cause immediate and sometimes severe symptoms such as: itching or strange metallic taste in the mouth; swelling of the throat and tongue; difficulty in swallowing or speaking; abdominal cramps, nausea and vomiting; skin hives (nettle-rash) anywhere on the body; and in most extreme cases difficulties in breathing and a severe fall in blood pressure (anaphylactic shock). In extreme cases this can prove fatal.

What is food intolerance?

This does not involve the immune system in the same way and is not usually as severe as a food allergy. Symptoms usually take longer and may include headaches, fatigue and digestive problems.

Food intolerance is harder to diagnose than a food allergy. The person with a known allergen trigger may know what food ingredient will provoke a reaction. However, they may well have eaten this food or a specific dish previously and had no adverse reaction.

Who is at risk?

Anybody can develop a food allergen or intolerance at any time in their life irrespective of whether they have consumed the food previously. A person with an allergy is at risk even if they consume a small amount of the food allergen.

The proportion of the UK population with a true food allergy is approximately 1-2% of adults and 5-8% of children which equates to around 1.5 million in the UK. In addition, about 1:100 of the UK population has coeliac disease and needs to avoid gluten.

Common Food Allergens

  • Cereals containing gluten, (i.e. wheat, rye, barley, oats, spelt, kamut or their hybridized strains) and products thereof
  • Crustaceans and products thereof
  • Eggs and products thereof
  • Fish and products thereof
  • Peanuts and products thereof
  • Soybeans and products thereof
  • Milk and products thereof (including lactose)
  • Nuts i.e. almonds, hazelnuts, walnuts, cashews, pecan nuts, Brazil nuts, pistachio nuts, macadamia nuts and Queensland nuts and products thereof
  • Celery and products thereof
  • Mustard and products thereof
  • Sesame seeds and products thereof
  • Sulphur dioxide and sulphites at concentrations of more than 10 mg/kg or 10 mg/litre expressed as SO2.
  • Lupin and products thereof
  • Molluscs and products thereof.

People may report allergies to other foods not on the above list. Most common in the UK are kiwi, peas, other legumes (beans etc), other seeds and other fruits and vegetables. In some cases, people only need to avoid these when raw and can have them cooked.


The Lead Head Chef or in absence the Head Chef, is responsible for ensuring that food containing allergens are clearly labelled and recorded.

The Lead Head Chef will ensure that the kitchen has stock or can access the necessary stock ingredients to offer suitable alternatives for people with allergies, intolerances and coeliac disease. This includes wheat/gluten free bread and pasta, and alternatives to cow’s milk and butter/margarine spreads (e.g. milk free spread). Soya, lactose free and oat milk are available up on request.

The Lead Head Chef will ensure that allergen information is provided on all food/listed in the list of ‘Common Food Allergens’. This information will be supplied in Allergy Data Sheets (“food passports”), which kept on file in the kitchen. This also applies to food pre-packed such as wraps and sandwiches.

Staff Training

All chefs and front of house staff must also attend the following mandatory courses:

  • Food Hygiene Certificate Level 2 Food Safety
  • A recognised training course on Food Allergy Awareness.


All training records will be maintained in the HR Department. The records will also show annual refresher training.

Casual service staff must be trained on food allergy awareness and in house procedures by the Lead Head Chef or the Head Chef before commencing work.

All dishes which are produced in house will be from standard ingredients from our designated suppliers.

Where allergenic ingredients are packaged openly/loosely, they are stored separately, in sealed containers, to reduce the risk of contamination.

Equipment/utensils used in the preparation of food for people with a food allergy are cleaned according to standard procedures which under normal circumstances should be sufficient.

When cooking food for people with a food allergy or intolerance the chef will wear gloves and will wash their hands before and in-between preparation tasks.

Where dishes contain common allergens, they are clearly labelled at the servery.

Managing our Supply Chain

We audit our suppliers on a random basis at quarterly intervals throughout the year to check Allergen requirements are being met in accordance with UK Food Law.

We are unable to guarantee that any of our supplies are free of cross contamination or risk-free to people with allergens.

Food Service

Normal food handling procedures should apply (e.g. washing hands, wearing disposable gloves and aprons).

Staff are aware to keep serving utensils separate to avoid cross contamination.

All tables are cleaned with an appropriate solution.

Good communication

Staff are trained to escalate any concerns a patron may have regarding a food allergy or intolerance to a line manager if they are unsure.

What should patrons do?

  1. As soon as you enter the restaurant, please pass any information regarding any known food allergies to our waiting team.
  2. You should make yourself known to a member of the service staff to communicate clearly your food allergy. Information regarding your food allergy will be known to the Kitchen if you have passed on this information.
  3. For any meal in any service, you should only eat the food on offer if you are content that the person you have informed about your food allergy has clearly understood everything you have communicated.
  4. Due to the nature of our preparation and cooking methods, cross contamination is inevitable. If you have a life-threatening allergy, we cannot guarantee your safety nor accept any liability in the event of an adverse reaction to our food.